LNSAK System – Terms of Service

By accessing, registering, or using the LNSAK System website, helpdesk, or any related digital services, you agree to comply with and be legally bound by the following Terms of Service. These terms apply to all users including Employees, Customers, Partners, and any authorized users of the LNSAK System.

1. Acceptance of Terms

By selecting the checkbox “I Agree to LNSAK System Terms of Service”, you confirm that you have read, understood, and agreed to these terms and conditions. These terms constitute a legally binding agreement between you and LNSAK System.

If you do not agree with these terms, you must immediately stop using the system.

2. Authorized and Lawful Use

The LNSAK System platform is intended strictly for official, professional, and authorized use only.

Users must not:

• Access the system without authorization
• Attempt to bypass system security
• Use the system for fraudulent, illegal, or unethical activities
• Interfere with the operation or performance of the platform

Any such activity will be treated as a serious violation and may lead to immediate account suspension, financial penalties, and legal action.

3. User Account Responsibility

Each user is responsible for maintaining the confidentiality and security of their login credentials.

Users must ensure that:

• Their username and password are not shared with any other person
• Access credentials are protected at all times
• Unauthorized access attempts are immediately reported

All activities performed through a user account will be considered the responsibility of that account holder.

4. Data Privacy and Confidentiality

All system data including employee information, customer records, partner details, internal reports, communications, system logs, and operational data are strictly confidential and protected.

Users are strictly prohibited from:

• Sharing system data with any unauthorized person
• Copying, downloading, or distributing internal data without permission
• Using system information for personal, competitive, or external purposes

Any breach of confidentiality will result in strict disciplinary action, account termination, financial penalties, and possible legal proceedings under applicable laws.

5. Employee Responsibilities and Conduct

Employees must use the system responsibly and strictly for official work purposes.

Employees must ensure:

• Accurate and truthful data entry
• Proper and professional communication within the system
• Timely completion of assigned tasks
• Protection of company data and digital resources

Employees are strictly prohibited from:

• Manipulating system records
• Misusing internal information
• Sharing confidential company data externally
• Using the system for personal gain or unauthorized activities

Any violation may result in disciplinary action, termination of employment, financial liability, and legal action as per company policy and applicable law.

6. Customer Responsibilities

Customers using the LNSAK System must ensure that all information provided is accurate and truthful.

Customers must not:

• Provide misleading or fraudulent information
• Attempt to exploit system functionality
• Disrupt or interfere with system operations

The company reserves the right to restrict or terminate access if misuse or suspicious activity is detected.

7. Partner Responsibilities

Partners associated with the LNSAK System must operate in good faith and maintain professional conduct while using the platform.

Partners must:

• Provide accurate and reliable information
• Follow operational guidelines and system procedures
• Maintain confidentiality of system data

Partners must not misuse system access, data, or information for unauthorized commercial advantage or external sharing.

Any violation may result in termination of partnership access, financial penalties, and legal action.

8. Prohibited Activities

The following activities are strictly prohibited:

• Attempting to hack, damage, or modify the system
• Uploading malicious software or harmful code
• Unauthorized data extraction or sharing
• Impersonation or fraudulent activity
• Attempting to gain unauthorized administrative access

Such actions will lead to immediate suspension and may result in legal prosecution.

9. Monitoring and System Audit

LNSAK System reserves the right to monitor, log, and audit all activities performed within the platform for security, compliance, and operational integrity.

Users acknowledge that their activities may be recorded and reviewed by authorized administrators.

10. Account Suspension or Termination

The company reserves the right to suspend, restrict, or permanently terminate any account that violates these Terms of Service without prior notice.

11. Legal Compliance

All users must comply with applicable laws, regulations, and company policies including data protection and information security regulations.

Violation of these laws may result in civil and criminal liability.

12. Updates to Terms

LNSAK System reserves the right to update or modify these Terms of Service at any time. Continued use of the platform after updates will be considered acceptance of the revised terms.

LNSAK System Helpdesk

Terms of Service (For Employees & Vendors)

Effective Date: 6/09/2025

Welcome to LNSAK System Helpdesk Portal. By accessing, registering, or using this platform, you (Employee / Vendor / Authorized Partner) agree to comply with the following Terms of Service. These terms are legally binding and govern your use of the helpdesk system.

1. Purpose of the Helpdesk Platform

The LNSAK System Helpdesk portal is designed to manage:

• Service requests
• Technical support coordination
• Project service management
• Engineer assignment
• Vendor service tracking
• IT infrastructure service management

This platform is intended only for authorized employees, vendors, and business partners associated with LNSAK System.

Unauthorized use of the system is strictly prohibited.

2. Authorized Access

Access to the helpdesk portal is granted only to:

• Registered Employees of the organization
• Authorized Vendors or Service Partners
• Approved System Integrator partners

Users must maintain confidentiality of login credentials and must not share them with any unauthorized person.

Any misuse of login credentials may result in immediate suspension or termination of access.

3. Acceptable Use

Users agree to use the platform only for official service operations including:

• Ticket creation and service reporting
• Technical support coordination
• Project updates and service completion reports
• Communication related to official services

Users must not:

• Submit false or misleading service requests
• Upload harmful files or malware
• Misuse internal service information
• Share confidential company data without authorization

4. Employee Responsibilities

Employees using the helpdesk system must:

• Maintain accurate service updates
• Ensure timely response to service tickets
• Follow company service policies
• Maintain professional communication with vendors and partners

Failure to comply may lead to disciplinary action as per company policy.

5. Vendor Responsibilities

Vendors registered on the helpdesk platform must:

• Provide accurate service reports
• Complete assigned service tasks professionally
• Maintain confidentiality of client information
• Follow company service timelines and instructions

Providing false information or misusing the system may result in:

• Vendor account suspension
• Termination of partnership
• Legal action if required

6. Data Accuracy

All users are responsible for ensuring that the information submitted in service tickets, reports, or updates is accurate and complete.

Providing false or manipulated data may lead to strict administrative or legal action.

7. Monitoring and Audit

The company reserves the right to monitor system activities, service logs, and communication records within the helpdesk platform for quality control, security, and operational management.

8. Intellectual Property

All data, software systems, documentation, and service information within the helpdesk platform remain the exclusive property of LNSAK System.

Users are not allowed to copy, distribute, or misuse this information without written authorization.

9. System Security

Users must not attempt to:

• Hack or bypass system security
• Access restricted system areas
• Manipulate service data

Any such activities may lead to account termination and legal consequences.

10. Modification of Terms

LNSAK System reserves the right to update or modify these Terms of Service at any time. Continued use of the platform indicates acceptance of updated terms.

 2??    LNSAK System Helpdesk

Privacy Policy (For Employees & Vendors)

Effective Date: 6/09/2025

LNSAK System respects the privacy of all employees, vendors, and partners using the helpdesk platform and is committed to protecting their data.

1. Information We Collect

When using the helpdesk system, we may collect the following information:

• Name and contact information
• Employee or vendor identification details
• Company or partner organization information
• Email address and phone number
• Service request details and reports
• Device and system usage logs

2. Purpose of Data Collection

Collected data is used for:

• Managing service requests and tickets
• Assigning engineers and vendors
• Communication regarding service activities
• Monitoring service performance
• Improving operational efficiency

3. Data Security

LNSAK System implements technical and administrative security measures to protect user information from unauthorized access, misuse, or disclosure.

4. Confidentiality

All users must maintain strict confidentiality of client data, service reports, and internal company information.

Unauthorized sharing of such information may result in disciplinary action or legal consequences.

5. Data Sharing

User information may be shared only with:

• Authorized company employees
• Assigned vendors or service engineers
• System administrators managing the helpdesk platform
• Legal authorities if required by law

LNSAK System does not sell or rent personal data to third parties.

6. System Logs and Monitoring

The helpdesk system may automatically collect system logs including:

• Login records
• IP addresses
• Ticket activity logs
• System usage records

These logs are used to maintain system security and operational monitoring.

7. Data Retention

Service records and ticket data may be retained for operational records, service history, auditing, and quality improvement purposes.

8. Policy Updates

This Privacy Policy may be updated periodically to improve compliance and data protection standards.

Users are encouraged to review the policy regularly.

9. Contact Information

For questions regarding Terms of Service or Privacy Policy, contact: